1. Personal Information We Collect
We may collect Personal Information about you directly from you and from third parties, as well as automatically through your use of the Services. In this Policy, “Personal Information” means any information relating to an identified or identifiable individual.
Information Provided by You
- Contact Information. We may receive professional contact details of employees and other individuals associated with our business customers, partners, and vendors, such as first and last name, email address, phone number, title and department, and other relevant information necessary for us to manage a particular business relationship.
- Communication Information. When you contact us via a contact form, email, or other means, you may provide us with Personal Information, such as your name, email address, company, and the content, date, and time of your message.
- Support Information. When you request technical support services, we will process your contact information, such as name, email address, phone number, and the country in which you are operating as well as information on the reasons for your support request, and any additional information you may provide in that context.
Where required by applicable law, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so.
Information Collected via Automated Means
Information Collected from Other Sources
- Third Parties. We may obtain information, including Personal Information, from third parties and sources other than our Services, such as our business customers and partners. If we combine or associate information from other sources with Personal Information that we collect through our Services, we will treat the combined information as Personal Information in accordance with this Policy.
2. How We Use Personal Information
We use Personal Information we collect for the following purposes:
- Providing the Services. We use your Personal Information to operate, maintain, enhance, and provide features of our Services.
- Support. We use Personal Information to provide technical support, including diagnosing and resolving any issues you report.
- Customer relationship management. We may process your Personal Information for customer relationship management purposes.
- Communicating with you. We may use your email address and other Personal Information as necessary to contact you for administrative purposes such as to provide information that you request and to respond to comments and questions.
- Marketing. We may use your email address and other Personal Information to send marketing communications, including updates on promotions and events relating to products and services offered by us and by third parties we work with. Generally, you have the ability to opt-out of receiving any promotional communications as described below under Your Rights and Choices. Where required under applicable law, we will only send you promotional emails with your opt-in consent.
- Understanding usage and improving the Services. We may use your contact information and other Personal Information to contact you to answer feedback and surveys, notably to improve our marketing and promotional efforts. We use the information that we collect through the Services to understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, features, and functionalities.
- Administrative and legal purposes. We may use your Personal Information to address any administrative or legal issues pertaining to ValidMind, including but not limited to intellectual property infringement, defamation, or rights of privacy issues.
- Aggregation. We may aggregate or otherwise de-identify Personal Information and use the resulting information for other business purposes.
We and third-party service providers may use the following cookies to collect Personal Information:
- Functional cookies. Some cookies are strictly necessary to make our Site available to you. For example, to remember your preferences. We cannot provide you with the Site without this type of cookie.
Our Use of European Personal Information
If you are located in the European Economic Area, we only process your Personal Information when we have a valid “legal basis”, including when:
- You have consented to the use of your Personal Information, for example, to send you marketing communications.
- We need your Personal Information to provide you with our Services, for example, to respond to your inquiries.
- We have a legal obligation to use your Personal Information, for example, to comply with tax and accounting obligations, or with a court order.
- We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information for development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.
3. When We Disclose Information
We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
- We work with third-party service providers to provide website development, hosting, maintenance, and other services for us. These third parties may have access to or process your information as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions on our behalf and we require them to agree to maintain the confidentiality of such information.
- We may make certain information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain content, services, advertisements, promotions, and/or functionality available through the Services. Where required under applicable law, we will only use anonymized or aggregated information for these purposes.
- We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
- We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability; (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity; (iii) investigate and defend ourselves against any third-party claims or allegations; (iv) protect the security or integrity of our Services and any facilities or equipment used to make our Services available; or (v) protect our property or other legal rights including, but not limited to, enforcement of our agreements, or the rights, property, or safety of others.
- We may disclose and otherwise transfer Personal Information to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
- We may share Personal Information with our affiliates, subsidiaries, and branch offices to which it is reasonably necessary or desirable for us to disclose Personal Information for the above-mentioned purposes.
4. Your Rights and Choices
You may, of course, decline to share certain Personal Information with us, in which case we may not be able to provide you with some of the features and functionality of our Services. If you wish to access, amend, or delete any other Personal Information we hold about you, you may contact us using the contact details at the end of this Policy. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so, as permitted under applicable data protection law.
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out of receiving commercial emails from us and any other promotional communications that we may send to you from time to time, by contacting us using the contact details at the end of this Policy.
Please be aware that if you opt-out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request and you may receive promotional communications from us that you have opted out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Services.
Your Cookie Choices
- Google Analytics. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout or via Google’s Ads Settings or Ad Settings for mobile apps.
Your European Privacy Rights
If you are located in the European Economic Area, you have additional rights described below.
- You may request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place.
- You may withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time, and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.
You may exercise these rights by contacting us using the contact details at the end of this Policy. Please note that there are exceptions and limitations to each of these rights and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
5. International Visitors
Our Services are hosted in the United States. If you choose to use our Services from regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the U.S. for storage and processing, which does not have the same data protection laws as your jurisdiction.
When we transfer your Personal Information to the U.S., we take steps to comply with applicable data protection law, in particular legal requirements regarding adequate protection for data transfers. Also, we may transfer your data from the U.S. to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including Personal Information, on or to the Services, you consent to such transfer, storage, and processing.
If you are located in the European Economic Area, we will comply with applicable EEA data protection law when transferring your Personal Information outside of the EEA. We may transfer your Personal Information to countries that have been found to provide adequate protection by the EU Commission (e.g., Switzerland and Canada), use contractual protections for the transfer of Personal Information, or transfer to recipients who have certified to the Privacy Shield or adopted Binding Corporate Rules. For more information about how we transfer Personal Information outside of the EEA, or to obtain a copy of the contractual safeguards we use for such transfers, you may contact us as specified below.
6. Children’s Privacy
Our Services are for general audiences and are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If you are under 13 years of age, then please do not use or access the Services at any time or in any manner. If we learn that Personal Information has been collected on the Services from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 13 years of age has obtained an account on the Services, then you may alert us using the contact details at the end of this Policy and request that we delete that child’s Personal Information from our systems.
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, mandatory retention periods provided by law, and the relevant statute of limitations.
8. Third-Party Services
The Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Services. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
9. Information Security
We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Information that we collect and maintain. We cannot, however, ensure or warrant the security of any information you transmit to us and you do so at your own risk.
10. Changes and Updates to this Policy
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify this Policy, we will make it available through the Services, and indicate the date of the latest revision. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Services for the first time after such material changes are made. Your continued use of the Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.
11. Our Contact Information
Unless otherwise indicated, ValidMind Inc. is the entity responsible or “data controller” for the processing of your Personal Information as described in this Policy. Please contact us with any questions or comments about this Policy, your Personal Information, our use and disclosure practices, or your consent choices by email at firstname.lastname@example.org or by postal mail at:
195 Page Mill Rd, Ste 115,
Palo Alto, CA 94306,